Skip to content

Get in touch

A question? Let’s talk.

We manage our apartments ourselves: you always have someone to talk to directly, before, during and after your stay.

Contact details

Address
32 allée de la RobertsauCS 4003467000 Strasbourg
Write to us

Frequently asked questions

Can I book an apartment for a business trip to Alsace?

Yes. Our apartments are equipped for work: a dedicated working space, fibre WiFi, a complete kitchen and self check-in from 4 pm. They suit an assignment of a few nights as readily as a stay of several weeks, up to 30 nights when booking online.

How does it differ from a hotel room?

An apartment gives you a real living space separate from the working space, an equipped kitchen that saves you eating out, and no fixed timetable. Over several nights the overall cost is generally lower than an equivalent hotel.

Can I have an invoice in my company’s name?

Yes. We issue an invoice in the company’s name, and offer businesses centralised invoicing along with preferential rates for recurring trips. Get in touch to set up a company account.

What are the check-in and check-out times?

Check-in is self service from 4 pm, and check-out is by 11 am at the latest. A late check-out option can be added depending on that apartment’s schedule. Access details and the exact address are sent by email once the booking is confirmed.

Is the tourist tax included in the price?

Yes. It is calculated automatically according to the local rate and added to the total before payment: the amount shown when you book is the final amount. Under-18s are exempt.

Can a booking be cancelled?

Yes, depending on the notice. For a booking made 14 days or more before arrival: full refund up to 7 days before, 75 % between 7 and 3 days before, then no refund within 3 days. Last-minute bookings, made less than 14 days before arrival, are non-refundable. The tourist tax is refunded in every case if the stay does not take place.

Why book direct rather than through a platform?

The rate is ours, without the commission taken by booking platforms. You deal directly with the team that manages the apartment, before and during your stay, and the booking is confirmed immediately.

Already booked?

The tracking link you received by email gives you access to every detail of your stay at any time. For any change, write to us quoting your booking reference.

See our apartments